Voice and Data Rates Catalog
This article applies to: AV Infrastructure, Calling Cards, Conference Calling, IP Voice Service, Local, Domestic and International Calling, My Extension Everywhere, Student Voice Service, Telephone Account Codes, Telephone Authorization Codes, Telephone Services for Faculty and Staff, Voice Mail (AUDIX)
Voice & Data Rates Catalog
Because CIT provides monthly bills with a list of the active services for your department, new voice and data requests will require an account number, for tracking purposes, even when there is no cost.
RingCentral soft clients do not have monthly recurring charges. If your department has converted its phones to RingCentral, you will see monthly charges only for physical phones. Note that remaining Avaya phone sets are being phased out.
Call management and infrastructure engineering requests will be billed as time and materials (see below).
In order to effectively manage the campus IT infrastructure, CIT may reclaim data circuits if they are unused for more than 12 months. If that data connection is needed again in the future, CIT can reactivate the jack at no charge.
For new connections and requests for changes in service, email ncs-os@cornell.edu or call 607-255-5500, then select option 2.
| Category | Action | Examples | Cost |
|---|---|---|---|
| Voice | Add |
New employee starts and needs Avaya or RC soft number Create new extension for Audix bulletin board |
No Charge |
| Move |
Staff changes departments and takes number Staff swap offices, moves into vacant office |
No Charge | |
| Change |
Employee requests EC500 Employee requests Audix Programming Autodials, Bridged Appearances, and Busy lights |
No Charge | |
| Disconnect |
Employee retires or leaves university Department removes old lines |
No Charge | |
| Call Management |
Department requests vector/IVR/call queue Department needs changes to existing call management Department requests live report to be created |
Time & Materials * | |
| Data | Add |
Activate existing jack for new computer or VOIP data connection Activate security camera jack Activate time clock |
No Charge |
| Move | Move active data to new room | No Charge | |
| Change |
Change VLAN/subnet on jack Create new VLAN for department |
No Charge | |
| Disconnect |
Disconnect data as department left office Disconnect data as it is no longer in use |
No Charge | |
|
Infrastructure Engineering |
Add |
Install new quad jack Install new jack for security camera/time clock Provide detailed estimate for wireless APs Add/Upgrade UPS |
Time & Materials * |
| Change |
Scope renovation for CIT services Pull back cables before contractor starts renovation |
Time & Materials * | |
| Remove |
Remove all CIT infrastructure from demolished building Remove all CIT equipment from space, lease ending |
Time & Materials * |
* Time and materials rates include:
Labor
| Description | Cost |
|---|---|
|
Operations / infrastructure support |
$77.00 / hour |
| Field Services / Technician | $66.00 / hour |
| Infrastructure Engineering / Consulting | $97.00 / hour |
RingCentral Telephone Physical Handsets
| Description | Cost |
|---|---|
| Polycom VVX-250 | $6.00 / month |
| Polycom VVX-450 | $7.00 / month |
| Polycom VVX-450 w/ AOM | $10.00 / month |
| Polycom Trio 8800 | $23.00 / month |
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