If your department or group has an ongoing need for human captioning for your media, please contact the IT Service Desk with the information needed to set up a vendor account for your department or group. 

When requesting access, be prepared for the following: 

• The individual who will serve as the account owner should make the request.  

• The account owner will be asked to specify a unique short name or abbreviation for your department or group. This abbreviation will serve as the basis for the tags that will identify Video on Demand (VOD) content requesting human captioning. 

• The account owner will be asked to specify whether the human captioning will be provided as part of a VOD integration or a non-VOD account, or both. (Both types of services are available, but require separate 3Play Media accounts.) 

• The account owner will be asked to specify the official postal address and phone number for the department or group. (This billing information is required to set up the account.) The vendor will send invoices by email to the account owner and through the account website portal, and the postal billing address will appear on invoices for captioning services. 

• The account owner will be asked to verify that they have read and agreed to the service's Terms and Conditions. 

The account creation process may take up to three to five business days.