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My U2F Security Key Prompts Me to Update

Why is my U2F (USB) Security Key prompting me to update? What to do if that happens.

This article applies to: Two-Step Login

User Experience

When you use your U2F security key, you see the following message:

Two-Step Login "Let's Update Your Security Key" prompt

"Let's update Your Security Key
This update will allow you to use your security key in more browsers. 
A pop-up window will prompt you to tap your key to update.
Skip this update."


Two-Step Login needs to update your U2F Security Key so that it can work with more browsers.

What to Do

If you enrolled a U2F security key before the update on June 4, 2019, you will be prompted to update your security key the next time you log in with Chrome using that U2F key.

  1. Select Continue.
  2. Tap the security key.

Once the security key registration is updated via Chrome, you can use that security key in both Chrome and Firefox.

About this Article

Last updated: 

Tuesday, July 7, 2020 - 12:25pm

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