Configure the Apple iOS Mail and Calendar App for Use with Two-Step Login
How to update your cornell.edu account profile so you can use Two-Step Login for Office 365 with Apple's iOS Mail and Calendar apps on your phone or tablet.
This article applies to: Two-Step Login
Before you can start using Two-Step Login with Apple's iOS Mail and Calendar apps, you need to update your account. You can do this in advance of the switch to using Two-Step Login for Office 365.
Update Settings to Use Apple iOS Apps with Two-Step Login
Part 1: Delete your Cornell.edu Profile or Old Exchange Account
- Select Settings.
- Select General.
- Select Profile.
- Select your Cornell University Exchange Profile.
- Select Remove Profile.
- Enter your passcode to confirm.
- Select Remove.
If you are prompted to Delete your contacts, select No.
If you do not have a Cornell.edu Profile, remove your old Cornell.edu Exchange account instead:
- Select Settings.
- Select Accounts and Passwords.
- Delete your Cornell University Exchange Account.
If you are prompted to Delete your contacts, select No.
Part 2: Add a Cornell.edu Exchange Account
You may receive a warning that "Adding an Exchange account will allow the Exchange administrator to remotely manage your device. The administrator may collect personal data, add/remove accounts and restrictions, list, install, and manage apps, and remotely erase data on your device." Learn more about what this means. Recommended: If you are concerned, use the Microsoft Outlook App for iOS instead.
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Under Settings, select Accounts and Passwords.
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Select Add Account.
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Select Exchange.
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Enter your
NetID@Cornell.edu. - Enter a description if desired.
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Select Next.
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Under Sign in to your "cornell.edu" Exchange account using Microsoft, select Sign In.
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Enter your NetID and password, and select Sign In.
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If you have already opted in to Two-Step Login for Office 365, it will prompt you to confirm using a push, phone call, or passcode.
- Select Accept, to allow iOS Accounts to Access your Mailboxes, Sign You In, and read your profile.
Known Issue: iOS Password Loop
The iOS 11 behavior is detailed below and is only applicable for those who had previously configured iOS 11 with Cornell mail. To solve this problem, Update Your Cornell.edu Account.
- The iOS 11 mail app gets caught in a password prompt loop.
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Entering the password results in a login error and again prompts for credentials.
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