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Between the era of telephone operators and the age of smartphones stood a technology few people ever thought about: the campus private branch exchange (PBX). For more than 40 years, Cornell's telephone system quietly connected residence halls, offices, service centers, and emergency responders,…
The Avaya telephone system and its related services will be retired next year on May 15, 2025. On that date, Avaya will no longer be supported on the Ithaca campus.
Why now?
The successful progression with our RingCentral migration along with concerns regarding the aging Avaya…
Between March 2020 and June 2025, Cornell rolled out a new cloud-based phone system, RingCentral, to completely replace the existing campus telephone service. Cornell Information Technologies worked with each college, school, and unit to determine an appropriate timeline for transferring to the new…