telephone
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The Avaya telephone system and its related services will be retired next year on May 15, 2025. On that date, Avaya will no longer be supported on the Ithaca campus.
Why now?
The successful progression with our RingCentral migration along with concerns regarding the aging Avaya…
Cornell employees can hide their campus phone number from the public by using a setting in Workday.
Prompted by the increase in digital harassment and harassing phone calls, CIT partnered with HR to hide university phone numbers from Cornell’s online directory for employees who flag their number…
Responsible Use of Telephone Services
Use of all campus telephone resources is governed by university policies and codes as well as applicable federal, state, and local laws. All users of university resources are expected to be familiar with and abide by these regulations. To find out more about…
To dial a number from the system list (List 3)
Dial *9. (Hear dial tone.)
Dial speed number.
To dial a number from the group list (List 2)
Dial *7. (Hear dial tone.)
Dial speed number.
To dial a number from the personal list (List 1)
Dial *8. (Hear dial tone.)
Dial speed number.…
Automatic Callback also works if there is no answer. The next time the extension you wanted is used and then becomes free, your phone rings back.
To activate
Depress switchhook. (Hear dial tone.)
Dial *5. (Hear dial tone.)
Hang up within 6 seconds.
To cancel
Press #5. (Hear dial tone.)
To activate
Dial #3.
Dial 5-digit number.
To accept a call when already on a call
Dial #3.
Dial 5-digit number.
To return to first caller
Depress and hold switchhook until telephone rings.
Works only if the extension is in a Call Coverage Group.
Send All Calls overrides forwarding.
To activate
Dial #2. (Hear confirmation tone.)
To cancel
Dial #6. (Hear confirmation tone.)
Analog Phone
To add a party to call
(May have up to 3 parties)
Depress switchhook. (Hear dial tone.)
Dial party.
Depress switchhook after party answers.
To drop last party added
Depress switchhook.
Digital Phone
To add a party to a call
(May have up to 6 parties)
Analog Phone
Depress switchhook. (Hear dial tone.)
Dial 5-digit number.
(Announce call).
Hang up.
Digital Phone
Press Transfer
Hear dial tone
Dial 5-digit number
Announce call
Press Transfer
Hang up
Analog Phone
To place a call on hold
Depress switchhook. (Hear dial tone.)
Dial *6. Do not replace receiver.
To return to held call
Depress switchhook until telephone rings.
Digital Phone
To place a call on hold
Press the Hold…
Confirmation Tone
Confirms that you have correctly set up a feature such as automatic callback.
Three short tones
Recall Tone
Indicates that you have correctly set up a feature, and can return to a waiting call, a call on hold, or a conference call.
Three short tones followed by a regular…
Call Waiting
To place a call on hold and answer the second
Press and release switchhook. (Hear dial tone.)
Dial *6.
To retrieve the first call, pres and hold the switchhook until the telephone rings.
To retrieve the first call
Press and release…
Campus Calls
To call a campus phone from another campus phone, dial the last five digits of the number.
To call a campus phone from any other phone, dial the full seven digits.
Caller ID
When making calls to an off-campus number, your call may be rejected if the number you are calling is…
Request and Use a PIN
All students using Cornell provided voice services need a PIN to make billable phone calls from anywhere on campus. This seven-digit number identifies you, and ensures that only the international long distance calls you place are billed to your bursar account. PINs can…
To request Student Voice Service at a Type I & Type III residence location, please fill out a Student Request for Service Form.
Disconnect
To hang up from current call and return to dial tone
Press Drop.
Programmable Features
Send All Calls
Works only if the extension is in a Call Coverage Group.
Note: Send All Calls overrides forwarding.
All my calls go directly to my voice mail, or to another extension; my phone never rings even once. What's wrong?
Have you checked to be sure that Send All Calls or Call Forwarding is not active? To clear these features:
Get a dial tone
Press #6 (to cancel Send All Calls)
Get dial tone again…