On Monday, February 9, 2026, Cornell will launch Pathlock Cloud, a new, streamlined solution for PeopleSoft user- and data-access management. Pathlock Cloud will replace the university’s previous user and data request service, Cynergy. 

About Pathlock Cloud Pathlock Cloud is a new, streamlined solution to support PeopleSoft Campus Solutions User Access Management. It replaces the previous Cynergy student user and data access request process.

PeopleSoft Production Application SupportContact CIT PeopleSoft SupportEmail CIT PeopleSoft Support at peoplesoft-incid@cornell.edu. This will create a support ticket and alert the PeopleSoft support staff. For critical emergencies only, CIT’s PeopleSoft On-Call Support can be…