The best response to a service disruption is often preventing it in the first place.

Effective monitoring and event management help service teams identify issues early, understand the health and performance of the services they provide, and respond before customers or operations are significantly impacted. In practice, that means detecting meaningful changes, alerts, and warning signs before they become service disruptions, so the right people can take action quickly.

This month's Service Management Special Interest Group (SIG) will explore how Cornell teams can strengthen their monitoring and event management practices to improve visibility, reduce alert fatigue, and enable faster, more proactive responses. In a conversation facilited by Sean Walsh, participants will have an opportunity to discuss current approaches, challenges, tools, and ideas while helping shape what a more consistent and coordinated approach could look like across Cornell.

Learn More About the Service Management SIG

Whether you're new to service management, have years of experience, or are simply curious about how services are delivered across Cornell, you're invited to join our next monthly Service Management SIG virtual meeting on Wednesday, September 16, 2026, from 10:00-11:00 a.m. ET.

Join us to:

• Meet colleagues from across Cornell who are interested in service management. 
• Discover new ways to collaborate and contribute to future service management initiatives. 
• Share your experiences, ideas, and challenges, or simply listen and learn from others.

The Service Management SIG is an open, collaborative community where service providers, technical staff, managers, and anyone interested in improving the customer and support experience can connect, exchange ideas, and learn from one another. Whether you are just getting started or have deep expertise, your perspective is welcome. 

We hope you will join us!