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IT@Cornell

This session provides training to users who are either new to the application or want a refresher on the basic functions of the application. For Cornell Staff only. To register for this class, visit: https://cornell.sabacloud.com/Saba/Web_spf/NA1PRD0089/common/ledetail/cours000000000004541Read more
This session provides training to users who are either new to the application or want a refresher on the basic functions of the application. To register for this class, visit: https://cornell.sabacloud.com/Saba/Web_spf/NA1PRD0089/common/ledetail/cours000000000004287Read more
Problem Management focuses on reducing the number of incidents; either reactively, by preventing incidents from recurring, or proactively by preventing incidents from occurring. An objective of Problem Management is to minimize service disruptions. Creating a problem helps an IT organization to get...Read more
This session will help users learn how to use some of the more advance features of the application. This course is designed to provide tips and tricks on streamlining the applications use. To register for this class, visit: https://cornell.sabacloud.com/Saba/Web_spf/NA1PRD0089/common/ledetail/...Read more
Smart IT is Remedy’s alternative user interface supporting the traditional IT Service Management Suite. This course will cover how to use Smart IT for the Incident Management module. To register for this class, visit: https://cornell.sabacloud.com/Saba/Web_spf/NA1PRD0089/common/ledetail/...Read more
In this course, participants will learn the features and functionality of the Windows 10 operating system for professional and personal use. This course is intended for computer users who want to use the basic tools and features of Windows 10.Read more
This session is intended to give participants an overview of the Skype for Business and Zoom communication tools. At the end of the session, participants will be able to evaluate when to use Skype for Business or Zoom to connect with others, including how to use the fundamental features in each...Read more

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