The Service Management SIG is a monthly meeting open to all Cornell service providers, technical support providers, and those interested in learning more about service management topics. The primary goal is to share best practices, processes, communication methods, training, tools, and innovations to improve service delivery for Cornell University. 

The Service Management SIG is sponsored by the Cornell Service Management Office (SMO). 

Recent Topics: Service Catalog, Artificial Intelligence, Measurement and Reporting, Incident Management. 

Meets: The Service Management SIG meets virtually, details available soon.

Collaborate: Join the collaboration channel Service Management SIG.

Get Involved: Contact a member of the steering committee to join or volunteer to help.
To join: send an email message FROM the email address where you want to receive messages posted to SM-SIG-L@cornell.edu. For the Subject of the message, enter the single word “join” and leave the body of the message blank. 

Contact an Organizer: Service Management Steering Committee — Alysia Hillyard, Kevin Ferguson.