Voice and Data Rates Catalog
This article applies to: Telephone Services for Faculty and Staff
CIT provides monthly bills with a list of the active services for your department, new voice and data requests will require an account number, for tracking purposes, even when there is no cost.
RingCentral soft clients do not have monthly recurring charges. If your department has chosen to have any physical RingCentral phones sets installed, you will see monthly charges for those phone sets.
As of July 1st 2026, Data and Voice services as physical adds, moves or changes are subject to the charges listed below. Also, Infrastructure Engineering and Call Management requests will continue to be billed as time and material. (see below)
In order to effectively manage the campus IT infrastructure, CIT may recycle data circuits if they are unused for more than 12 months.
For new connections and requests for changes in service, department telecom coordinators and network administrators can email ncs-os@cornell.edu or call 607-24-6271 (NCS1).
| Category | Action | Examples | Cost |
|---|---|---|---|
| Voice | Add | New employee starts and needs a RingCentral phone number | No Charge |
| Move | Staff changes departments and moves phone set. Staff swap offices, moves into vacant office. | Charges Apply See Below ** | |
| Change | Employee requests call forwarding or other feature changes or call handling rules | Charges Apply See Below ** | |
| Disconnect | Employee retires or leaves university. Department removes old phones. | No Charge | |
| Call Management | Department requests IVR or call queue. Department needs changes to existing call management. Department requests live report to be created. | Time & Materials * | |
| Data | Add | Activate existing jack for new computer or VOIP data connection. Activate security camera jack. Activate time clock. Request new VLAN. | Charges Apply See Below ** |
| Move | Move active data to new room and jack. | Charges Apply See Below ** | |
| Change | Change VLAN/subnet on jack. | Charges Apply See Below ** | |
| Disconnect | Disconnect data as department left office. Disconnect data as it is no longer in use. | No Charge | |
| Infrastructure Engineering | Add | New building construction or renovation activation's. Install new wall jack. Install new jack for security camera / time clock. Provide detailed estimate for wireless / Wi-Fi. | Time & Materials * |
| Change | Scope renovation for CIT services. Pull back cables before contractor starts renovation. | Time & Materials * | |
| Remove | Remove all CIT infrastructure from demolished building. Remove all CIT equipment from space, lease ending. | Time & Materials * |
* Time and materials rates include:
Labor
| Description | Cost |
|---|---|
| Operations / infrastructure support | $86.00 / hour |
| Field Services / Technician | $68.00 / hour |
| Infrastructure Engineering / Consulting | $121.00 / hour |
RingCentral Telephone Physical Handsets
| Description | Cost |
|---|---|
| Analog Connections ( fax, etc. ) | $5.00 / month |
| Polycom VVX-250 Obsolete, replaced with Poly E220 | $7.00 / month |
| Polycom VVX-450 Obsolete, replaced with Poly E450 | $7.00 / month |
| Polycom VVX-450 w/ AOM | $10.00 / month |
| Polycom Trio 8800 | $23.00 / month |
| Yealink W76P Cordless Phone with 1 Handset | $7.00 / month |
| Yealink W76P Cordless Phone with 2 Handsets | $8.00 / month |
| Yealink W76P Cordless Phone with 3 Handsets | $10.00 / month |
| Yealink W76P Cordless Phone with 4 Handsets | $12.00 / month |
| Poly E220 | $7.00 / month |
| Poly E320 | $7.00 / month |
** Beginning July 1st 2026 the following rate changes will be in force.
For Data and Voice requests, there will be a $25 standard charge for a single requests (action).
For multiple requests of 2 to 20, There will be a$25.00 standard charge for the first request, then a $15 charge on each request (action) up to 20 requests (actions), as long as they are in the same building. For multiple buildings, the charges will be based on the T&M rate of $68.00 per hour.
For multiple requests more than 20 or in multiple buildings, these will be charged based on the T&M rate at $68.00 per hour.
For VLAN change requests of 1 – 20, these will be charged at a rate of $15.00 for each change. Request of over 20, will be at the T&M rate of $68.00 per hour.
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