Request a 3Play Media Human Captioning Account
This article applies to: Video Accessibility and Captioning
Discussion or inclusion of content protected by the following is not permitted when using human captioning and transcription services, unless the Cornell requestor has established a separately negotiated Business Associate Agreement (BAA) or service agreement with the vendor.
- Personal health information protected under the Health Information Portability and Accountability Act (HIPAA) or the Health Information Technology for Economic and Clinical Health Act (HITECH);
- Student personal information protected under the Family Educational Rights and Privacy Act (FERPA); or
- Sensitive personal financial information protected under the Gramm–Leach–Bliley Act or (GLBA).
When requesting access, be prepared for the following:
- The individual who will serve as the account owner should make the request.
- The account owner will be asked to specify a unique short name or abbreviation for your department or group. This abbreviation will serve as the basis for the tags that will identify Video on Demand (VOD) content requesting human captioning.
- The account owner will be asked to specify whether the human captioning will be provided as part of a VOD integration or a non-VOD account, or both. (Both types of services are available, but require separate 3Play Media accounts.)
- The account owner will be asked to specify the official postal address and phone number for the department or group. (This billing information is required to set up the account.) The vendor will send invoices by email to the account owner and through the account website portal, and the postal billing address will appear on invoices for captioning services.
- The account owner will be asked to verify that they have read and agreed to the service's Terms and Conditions.
The account creation process may take up to three to five business days.
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