May 2023 Task Force Proposals
Highlights from the May 2023 task force meeting.
This article applies to: IT Functional Review Project
The following are highlights from the May 2023 task force meeting, representing the highest-priority proposals from each group. Most of the proposals are at some level of development.
If you have questions, or would like a more comprehensive list of recommendations, please contact the individual task force committees.
Hardware Asset & Lifecycle Management
|
Proposal |
Impact |
|---|---|
|
Require institutional device purchases (tablets, phones, computers) to go through eShop, not the Cornell Store |
Funneling all device purchases through one source allows for better lifecycle tracking, more efficient purchasing, and reduced staff time to research and process purchase requests. |
|
Update object codes to separate device purchases from other technology purchases |
Allows for better inventory management (required for cyberinsurance purposes), and also allows comprehensive data analysis when purchases are correctly coded with standard object codes. |
|
Device Registry Tool |
Create a centralized tool to connect hardware purchase, procurement, and device inventory management. |
Software Asset & Lifecycle Management
|
Proposal |
Impact |
|---|---|
|
Create a central Software Licensing and Compliance Management Team with the authority to manage University-wide software procurement, compliance, audit, and risk assessment. |
End user agreements have become more sophisticated, binding, and legal. Most individuals who purchase software are not trained or lack the necessary knowledge for acting as an agent on behalf of the university. A central point to negotiate contracts will have immediate cost benefits to the university and departments. |
|
Create a centralized software catalog. |
Purchasers will have a list of software already sourced by the compliance team, ensuring that the software company complies with appropriate federal laws. Reduces staff time to research software solutions for departments. Easily identifies software that has been actively banned from purchase for compliance or security reasons. |
|
Create specific codes for software purchases. |
Will separate hardware from software purchases, making university-wide metrics easier to track and analyze. |
Metrics & KPIs
The task force recommends that the university establish and oversee a set of standard practices (people, processes, and tools) for a university-wide framework of IT metrics and key performance indicators. This will allow the university decision-makers to accurately evaluate IT at Cornell with respect to peer institutions as well as industry standards.
Metrics that will allow such analysis:
- IT spending as percent of university budget
- IT spending per customer (faculty, staff, students)
- IT spending by funding source (appropriation, college/unit, etc.)
- IT spending by classification (operational, growth, transformation, enterprise, etc.)
- IT support (soft) cost per employee (FTE)
- IT FTE as percent of employees
- IT FTE by IT service area
- IT performance (volume, satisfaction, responsiveness)
Imaging & Provisioning
After identifying the metrics around imaging and provisioning at Cornell, the task force will be working with Dell to conduct a professional review of Cornell’s imaging processes. Further recommendations will result from this review, anticipated in late 2023 or early 2024
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