Immediately or very soon after the change

• You'll receive a confirmation email. It is for your awareness only, and you will not need to take any action from the email.
• If you use Microsoft Teams, it will ask you to sign in again with your new password.
• If you use Microsoft Outlook, it may also prompt you to sign in.
• If you have Teams or Outlook on your phone, those apps may prompt you to sign in.

Windows

Face recognition or PIN may stop working temporarily. 

• Sign in once with your new password 
• They should work again afterward 

You may see a message about a Work or School Account issue. 

• Signing in with your new password fixes it 

Desktop applications from Microsoft, such as Outlook and OneDrive, may prompt you to sign in again to use them. If you use Teams, it may prompt you to sign in again, even during a meeting (the meeting usually continues). 

macOS

If you have a Cornell-managed Mac, Self Service+ / Jamf may ask to sync your password. You may be prompted for:  

• Your new password 
• Then your old password 

Desktop applications from Microsoft, such as Outlook and OneDrive, may prompt you to sign in again to use them. If you use Teams, it may prompt you to sign in again, even during a meeting (the meeting usually continues). 

About ten minutes to an hour after the change

Wi‑Fi (eduroam) may keep working at first, then later ask for your new password.  

This often happens after:  

• Switching networks 
• Turning Wi‑Fi off/on 
• Locking and unlocking your device 

Your phone may prompt later than your computer.

Usually Unaffected (or Delayed Until Next Use) 

• Zoom 
• RingCentral 
• Browsers that already signed in 
• Some admin or internal tools 

These may prompt the next time you open them, not right away.   

Email on Your Phone

Much like other Microsoft apps (Teams, Outlook on the web, etc), if you access your Cornell email via your phone when you change your password the phone access sometimes doesn't seamlessly synchronize with the new password. You may encounter an error similar to No tenant-identifying information found in either the request or implied by any provided credentials or have difficulty identifying the correct password if you've used a password manager rather than a passphrase for your NetID. You can log in with your new password in one of two ways.

Open an Incognito/Private Tab

By using an incognito or private tab you force a web page to ask for your login credentials, and you should be able to access stored passwords this way.

1. On your phone's browser, open a new window or tab in Incognito or Private mode.
2. In this browser, go to Outlook on the web or Google workspace.
3. Sign in using your netid. (Add @cornell.edu to the username field for Outlook).
4. Enter your new NetID password. Your password manager should now autofill correctly.
5. Accept the Duo prompt.

This should fix your access using the normal browser mode.

Install the Outlook App

If incognito or private mode does not allow you to access your email, try the following:

1. Download the Outlook app from your service's app store.
2. Open Outlook and select Add account.
3. If prompted for the type of account, select work/school.
4. If asked the provider of the account, please select Google or Microsoft depending on which email you need to access.
   1. For Google, enter your NetID and @g.cornell.edu
   2. For Outlook, enter your NetID and @cornell.edu
5. Select Sign in.
6. At the next login screen enter your NetID and new password.
7. Accept the Duo prompt.

You can now use the Outlook app to access your email.