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CUESR Error: Unable to verify user credentials

This article applies to: CU Electronic Student Records


User Experience

When trying access WebNow, you see the following error message:

Alert

Unable to verify user credentials. Contact your system administrator to verify that the authentication method is configured correctly.

How to Solve this Problem

This error occurs when your NetID has not been associated with any valid user groups in ESR. Contact your College Registrar.

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