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Install the Bomgar Representative Console

This article applies to: Bomgar


This page is intended for technical support providers. It describes how to install the Bomgar Representative Console on your device(s) so that you can initiate Bomgar support sessions with end users who need assistance.

End users do not need to install anything.

You won't be able to download and install the Console until IT leadership in your area has made decisions about levels of access (as discussed in our Intro to Remote Assistance article) and your local OU Admin has completed the steps in our Set Up Your Bomgar Team article.

TSPs are assigned a level of access to Bomgar's tools consistent with their role, their clientele, and their unit's policies. To learn more about these levels of access, visit our Access to Bomgar article.

You can install Bomgar on:

  • A Windows or Mac OS X device
  • An iPad, iPhone, or iPod touch (running iOS 8.0 or higher)
  • An Android device

Windows or macOS Device

  1. Browse to https://assist.cit.cornell.edu/login/
  2. Login using your NetID and password.
  3. Select the appropriate version from the Choose Platform drop-down list.
  4. Click Download Bomgar Representative Console.
  5. Run the installer you just downloaded (this will require administrative rights). Accept all default values in the installer.

iOS Device

  1. Go to the App Store Bomgar Representative Console.
  2. Install the app.
  3. Open the app.
  4. For Site Address, enter assist.it.cornell.edu
  5. Enter your NetID and password when prompted.

Android Device

  1. Go to the Google Play Store Bomgar Rep Console.
  2. Install the app.
  3. Open the app.
  4. For Site Address, enter assist.it.cornell.edu
  5. Enter your NetID and password when prompted.

About this Article

Last updated: 

Thursday, January 30, 2020 - 7:23am

Audience: 

IT Professionals

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