Skip to main content

Cornell University

IT@Cornell

Tips for Getting Started with Apps on Demand/Workspaces Applications

The things you need to remember to use Apps on Demand/Workspaces Applications effectively, without losing your work.

This article applies to: Apps on Demand

  1. You can use an iPad, Android tablet, or any computer to access Apps on Demand/Workspaces Applications as long as you have connection to the internet.
  2. Apps on Demand/Workspaces Applications uses Amazon’s AppStream 2.0 to provide Microsoft Windows computer applications via web browser through Canvas.
  3. Apps on Demand/Workspaces Applications works best with the Google Chrome Web Browser. 
    • We highly recommend everyone use Google Chrome (you need to allow notifications and access to your clipboard when prompted when you connect for the first time. Allowing this access will make copy and paste very easy between your computer and your Apps on Demand/Workspaces Applications session). 
    • Apps on Demand/Workspaces Applications will also work with Firefox, Safari, Internet Explorer, and Microsoft Edge, but there are more steps to copy and paste from your computer to Apps on Demand/Workspaces Applications. See our Copy and Paste with Non-Chrome Browsers article for more information. 
  4. Your files are NOT automatically saved in Apps on Demand/Workspaces Applications. It is critical that, when you are done with your work, you move your files to OneDrive or local storage. Anything left in Temporary Drive or Temporary Files will be lost. See our Moving Files To and From Temporary Locations article for full instructions.
  5. It will always usually take about two minutes to connect to a new Apps on Demand/Workspaces Applications session. If you get a “No Streaming Resources are Available” message, it may take up to ten minutes.
  6. You can be logged into Apps on Demand/Workspaces Applications for up to 10 hours a session. 
  7. Disconnected sessions (closing the web browser) and idle sessions (no keyboard / mouse activity) will stay active for 60 minutes and then be automatically logged off. If you fail to reconnect or actively use your session before the 60-minute timeout ends, all your unsaved work will be lost, and you will need to start over. Be sure to save your work often to OneDrive and always before leaving your computer or doing other things on your computer.
  8. All of our Apps on Demand/Workspaces Applications documentation is available on IT@Cornell. 
  9. Our Apps on Demand/Workspaces Applications support is through the "Get Help" link at https://it.cornell.edu/appsondemand
    We will respond to tickets within one business day.
  10. During an Apps on Demand/Workspaces Applications session, you can use Google Chrome from the applications list to login to your Canvas Course to access content you may need (files, instructions, etc.).
  11. Microsoft Office is not available within Apps on Demand/Workspaces Applications, but you have these options:
  12. The Apps on Demand/Workspaces Applications maintenance window is every Saturday from 6am until 9am. The service may unavailable during this time.

 

Comments?

To share feedback about this page or request support, log in with your NetID

At Cornell we value your privacy. To view
our university's privacy practices, including
information use and third parties, visit University Privacy.