All my calls go directly to my voice mail, or to another extension; my phone never rings even once. What's wrong? Have you checked to be sure that Send All Calls or Call Forwarding is not active? To clear these features: Get a dial tone Press #6 (to cancel Send All Calls) Get dial tone again…

Between 2020 and 2025, Cornell will roll out a new cloud-based phone system, RingCentral, to completely replace the existing campus telephone service. Cornell Information Technologies is working with each college, school, and unit to determine an appropriate timeline for transferring to the new…

Avaya Call Management System (CMS) software gathers statistics about telephone usage, such as how many calls have been taken, how many staff are logged in to take calls, etc.