Beginning August 4, 2026, IT professionals will have access to a new Ask Big Red Technical Support Chatbot directly within the TeamDynamix application. This secured chatbot is designed specifically to answer IT professionals' support and troubleshooting questions, helping technical community…

Looking for quick answers to Microsoft questions? Ask Big Red, Cornell's IT chatbot, has expanded its knowledge base to include both IT@Cornell resources and Microsoft's official support documentation.This generative AI feature, created in partnership between the IT Communications &…

You may need some familiarity with HTML and CSS when editing.The banner is called a Pinned Message by Ivy AI and is currently configured to appear at the top of the chatbot when the visitor first opens it.