To avoid the surprise of a disconnected Avaya telephone number or other legacy telecommunications services on June 30, 2025, plan now to migrate to RingCentral.The majority of campus phone lines transitioned to the new telecommunications platform, RingCentral. Emergency phones, a critical part of…

The table here lists dates associated with rolling out RingCentral to a unit or department. Most of the activities are handled by Central IT and RingCentral. RingCentral unit administrators are responsible for the Data Due date and the Internal Unit Notice (optional but recommended).

Between 2020 and 2025, Cornell will roll out a new cloud-based phone system, RingCentral, to completely replace the existing campus telephone service. Cornell Information Technologies is working with each college, school, and unit to determine an appropriate timeline for transferring to the new…

Avaya Call Management System (CMS) software gathers statistics about telephone usage, such as how many calls have been taken, how many staff are logged in to take calls, etc.