For Sales Made Through the CU Software Online Store

The CU Software ordering system stores the product license codes and download information on the Activation Information page for each individual order.

You can look up this information at any time:

1. Go to the CU Software Online Store.
   • Cornell users, click on Cornell SSO to log in with Cornell NetID and password.
   • Weill users, click on Weill SSO to login in with your CWID and password. The Cornell University Software Licensing page will load.
2. Click the My Orders tab in the red bar at the top of the page.
3. Click View Order next to the order you are looking up product license codes for. All details of your order will display, including billing and shipping information and a list of all products on the order. 
4. Click Activation Information next to the relevant software item. On the Activation Information page, you will find any product keys, license files, or special instructions required for activating the software, as well as links to download, and activation instructions.

For Sales Made Outside of the CU Software Online Store

If your sale was made through a different channel (for example, you purchased your license by credit card over the phone or as a packet in the Cornell Store), your sale will not be recorded in the Online Order System. You won't be able to access your product codes via our self-service site. If you ordered by phone, your codes will be emailed to you. If you bought your software as a packet in the Cornell Store, your codes will be printed in the packet. If you need another copy of your product code, please send an email request to the Cornell Store's Software Licensing Team at tclicensing@cornell.edu.

For Sales Made Prior to September 2010

Sales that were placed prior to September 2010 were made through CIT's previous billing system, and will not be recorded on the Online Order System. If you need a code for a perpetually-licensed product that was purchased through the old system, please contact CU Software Licensing, including a copy of your electronic sales receipt if possible. If you no longer have the receipt, you can still request your code via the same address, but it may take a bit longer to verify the sale.