Looking for quick answers to Microsoft questions? Ask Big Red, Cornell's IT chatbot, has expanded its knowledge base to include both IT@Cornell resources and Microsoft's official support documentation.

This generative AI feature, created in partnership between the IT Communications & Documentation team and Ivy.AI, is designed to provide answers to your Microsoft-related questions. When you chat with Ask Big Red, it seamlessly searches both the IT@Cornell website and Microsoft's support to find the information you need.

We invite you to explore this new capability and see how it might benefit you and your team. Your experience matters to us – please share your feedback or suggestions for other support sites to add by taking our brief two-question survey.