RACI Definitions
This article applies to: IT Service Management Program
RACI is an acronym associated with a responsibility matrix composed of roles and tasks. The four letters R, A, C, and I are used to indicate in what capacity a given role relates to a given task.
Responsible A person or team responsible for correct execution of the task.
Accountable A person who has ownership of quality and the end result. One per task.
Consulted People whose opinions are sought. Provide knowledge and information.
Informed People who are kept up-to-date on progress, process execution, and quality.
A RACI table may resemble the following:
Activity | Service Owner | Service Delivery Mgr. | Technical Lead |
---|---|---|---|
Task A | Informed | Accountable | Responsible |
Task B | Accountable | Responsible | Informed |
Task C | Accountable | Responsible | Consulted |
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