In order for TeamDynamix to help Cornell take advantage of baked-in service management best practices, work must be classified properly. TeamDynamix users need to understand how the classifications differ and which one to use for each ticket.

CIT staff

See IT Ticket Toolbox in CIT TeamDynamix. 

Campus IT staff: Download Ticket Toolbox: Campus Edition 

The different versions of the Ticket Toolbox are tailored to meet the needs of the different groups. Please make sure to use the one created for you.

Developed by CIT Customer Support Services, the Ticket Toolbox outlines expectations, classifications, status, impact, urgency, priority, hard-to-handle cases, other issues, and sample text responses to customers.