The Service Management SIG is a monthly meeting open to all Cornell service providers, technical support providers, and those interested in learning more about service management topics. The primary goal is to share best practices, processes, communication methods, training, tools, and innovations to improve service delivery for Cornell University. 

The Service Management SIG is sponsored by the Cornell Service Management Office (SMO). 

Recent Topics: Service Catalog, Artificial Intelligence, Measurement and Reporting, Incident Management. 

Meets: The Service Management SIG meets virtually on the third Wednesday of every month from 10:00-11:00am. Topic agenda is posted in Microsoft Teams.

Collaborate: Join the collaboration channel Service Management SIG.

Get Involved:

• To join: contact a member of the steering committee to be added to the meeting series, distribution list, and team channel. 
• Collaborate in the Microsoft Team channel “Service Management SIG” in discussions and sharing resources. 
• Communicate via the email list SM-SIG-L.

Contact an Organizer: Service Management SIG Steering Committee: Alysia Villanti, Kevin Ferguson, Sean Walsh.