This page is intended for technical support providers. It describes how to install the BeyondTrust Remote Support Representative Console on your device(s) so that you can initiate Remote Support sessions with end users who need assistance.

You won't be able to download and install the Console until IT leadership in your area has made decisions about levels of access (as discussed in our Intro to Remote Assistance article) and your local OU Admin has completed the steps in our Set Up Your BeyondTrust Remote Support Team article.

TSPs are assigned a level of access to BeyondTrust Remote Support's tools consistent with their role, their clientele, and their unit's policies. To learn more about these levels of access, visit our Access to BeyondTrust Remote Support article.

You can install BeyondTrust Remote Support on:

• A Windows or Mac OS X device
• An iPad, iPhone, or iPod touch (running iOS 8.0 or higher)
• An Android device

Windows or macOS Device

1. Browse to the BeyondTrust Admin Interface.
2. Login using your NetID and password.
3. Select the appropriate version from the Choose Platform dropdown list.
4. Click Download Representative Console.
5. Run the installer you just downloaded (this will require administrative rights). Accept all default values in the installer.

iOS Device

1. Go to the App Store BeyondTrust Rep Console.
2. Install the app.
3. Open the app.
4. For Site Address, enter assist.it.cornell.edu.
5. Enter your NetID and password when prompted.

Android Device

1. Go to the Google Play Store BeyondTrust Rep Console.
2. Install the app.
3. Open the app.
4. For Site Address, enter assist.it.cornell.edu.
5. Enter your NetID and password when prompted.