This service is designed and managed to be available on a 24x7 basis, including weekends and holidays with the exception of published maintenance periods.

The hours of 5:00am - 7:00am EST, Monday - Saturday; and 6:00am - Noon on Sunday, are reserved for maintenance purposes. If maintenance work is required that will make the service unavailable, it will be scheduled during these hours whenever possible.

If you web site is unavailable, contact the IT Service Desk for assistance. For all other support needs, including help transferring content to and from your site, please email acadtech@cornell.edu, and you will be contacted during normal business hours.

Expectations Pertaining to Support

Since the course web servers are shared campus resources, we encourage all users to be aware of how much disk space they are using, educate themselves on best practices for compression and optimization of video and other content, and to clean up files periodically. Additional disk space may be requested beyond the default amount allotted per hosting package, however, these accounts should not be used for file storage or backup purposes.  With the static hosting package, users must be able to transfer their own files to the static server. Information on how to do this can be found on the Upload Files with SFTP page.