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Audio Best Practices: Reporting Audio Problems

If possible, report the problem while it is happening. It will be easier to diagnose.

This article applies to: Web Conferencing, Zoom


If an individual user is experiencing audio problems during a session (but other participants are fine), and the host or technical support provider is unable to help, the participant having problems should contact Technical Support associated with the service they are using (Zoom).

If you are experiencing audio problems that cannot be identified or resolved with the session as a whole, or problems that affect multiple users, the host or a technical support provider should contact Technical Support associated with the service they are using (Zoom). Allowing a technical support specialist from the vendor to join the meeting and observe the audio issues as they are happening can help resolve the problem.

If you encounter audio issues during a session, but are unable to contact vendor Technical Support as the issue is taking place, it is very important to get in touch with them as soon as possible after the meeting. Some audio conference logs are only retained for a limited time, so contacting then as soon as possible after an audio issue occurs may be necessary to investigate the problem. The ability to investigate an audio issue after that window has been expired may be limited or not possible.

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Last updated: 

Thursday, October 5, 2017 - 9:54am

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