Starting Monday, March 6 visitors to IT@Cornell will see a new icon near the “How can we help?” area of the site: This icon launches the new Ivy chatbot, allowing visitors to search over 9,000 pages of IT@Cornell in a new, more curated fashion.

Slack is a collaboration tool providing real-time online chat that allows media sharing, alerts, and discussion on any number of topics. There are many Slack channels (essentially online chat rooms). Anyone can join public channels; for private channels, anyone currently in the channel can invite…