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Cornell Secure File Transfer: External User Sees Error Message "Not active on Cornell Whitelist" When Logging In

This article applies to: Cornell Secure File Transfer


The email address the external user enters must match the address in the Cornell user's whitelist. (The address is, however, not case-sensitive.) 

For example, user@example.org is not the same as user@mail.example.org, though both might deliver mail to the same account.

Also, a whitelist entry expires after a default period of three months. If the external user has not used Cornell Secure File Transfer for a while, the user may need to have the Cornell sender renew the entry on their whitelist.

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Last updated: 

Friday, August 23, 2019 - 9:35am

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