Certificate Request is Pending Validation

A request may be pending for several reasons.

1. If noc@cornell.edu is listed as a contact, the approval request is handled by the IT Service Desk. You can contact the IT Service Desk to check on the status of a request. 
2. If noc@cornell.edu is NOT listed as a contact, contact the account that is listed as a contact. See Amazon's documentation about Validating Ownership. 
3. For multi-domain certificates, ACM leaves the certificate in "pending" state until AWS receives approval for all domains. Unless the domain lists noc@cornell.edu as a contact we will not receive the certificate request.

For #2-3 above, the IT Service Desk can provided some basic help to attempt to determine the contacts for a domain where noc@cornell.edu is not listed as a contact.

ACM Certificate Request Timed Out Before Approval

A message has been received that the Amazon Certificate Manager (ACM) request timed out without approval.

There is a 72-hour window for approval of certificate requests. It is possible that a certificate request might time out/expire during periods when the IT Service Desk is not open. In that case, you can resubmit your request.

If this is not the issue, see the Certificate Request is Pending Validation (above). The issues in #2-3 may also be responsible for a time out.