ITSM and ITIL Online Courses
This article applies to: IT Service Management Program
ITIL® 4 Foundation training is available through SkillSoft Percipio on the ITIL® channel. eBooks are available on the “Read” tab, and a video-based course covers the following topics on the “Watch” tab:
- ITIL® 4 Foundation: Introduction
- ITIL® 4 Foundation: Key Concepts of Service Management
- Key Concepts and the Four Dimensions of Service Management
- The Guiding Principles of the Service Value System and Continual Improvement Model
- The Service Value Chain and General Management Practices
- Key Concepts of Service Management
- Event, Incident, and Problem Management
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- Release, Service Level, and Availability Management.
Other online learning is available through LinkedIn Learning. Try searching for the terms IT Service Management or ITIL.
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