ITIL is:

• A framework of best practices for delivering IT services.
• A way to align IT services to meet business needs.
• A method for standardizing the selection, planning, delivery, and maintenance of IT services.
• A set of tools to improve efficiency and achieve predictable service delivery.

It's a standardized set of practices that removes the need to ask "how are we going to handle this?" for every business activity, saving brainpower and creativity for the solutions that require it.

The main things many people need to know about ITIL are that work needs to be classified properly and ITIL standardizes how work is done. You don't need to have a deep understanding of ITIL. You just need to know how to classify work and which process or procedure to follow.

What's more, ITIL and IT Service Management principles are built into TeamDynamix. In some ways, it's easier to "do IT Service Management," or "use ITIL" when doing work in TeamDynamix than it is to use the system without those practices. For this reason, there is value in aligning service management practices with ITIL.