"The Dell technicians are very responsive – they answer the phone when we call and are usually on site with a part we need in a timely manner.  Prior to this service, it would take 1-2 days or  more to get the parts we needed.  Now we can get a new hard drive, get it reimaged and back to the customer in a much shorter time, thus assisting us in providing better customer service. What we have now is better than the best service we ever received before."
Todd Kreuger - Johnson Technology Services

"For years I used the Dell Online self-dispatch tool, but now all I have to do is send an email to the Cornell Dell support team and they contact me (Sometimes in less than 10 minutes) to let me know how they can help. All of my support calls/ Tickets have been handled efficiently and professionally within 24 to 48 hours. All of the Dell tech's who have come to Mann Library were very knowledgeable and helpful. I will gladly continue to use this service for all of my Dell support needs."
Gabriel Plaine - Public Access Computing & Network Technician for Mann Library

"Dell’s support people work very hard on any problem, no matter how big or small it is. They feel so much like part of our team that I had to ask, ‘Do you work for Cornell or Dell?’ I wish they did printers! During our last round of updates, we did a review of the hardware and found out that several dozen of the batteries were failing. Cornell’s Dell support provider worked for hours getting them replaced under warranty. With the on-campus service, we’ve saved countless hours of work already, and we’ve only been using them for a few months."
Laura Heisey - Cornell University Library Desktop Services

"I used to lose countless hours troubleshooting with phone representatives, after I'd already confirmed the issue myself. When I call Cornell’s Dell support, they just ask a couple questions, show up with a part, and fix it—sometimes within an hour! It’s amazing. They provide such a quick response and really nice customer service. It’s such a time saver."
Richard Hine - Forest Home Service Group in the College of Human Ecology