TeamDynamix Transition Updates
This article applies to: TeamDynamix Transition
May 2019 - August 2019
The TeamDynamix Implementation Team has been working on configuration and integration of TeamDynamix, which will replace Remedy. To learn more about the transition from Remedy to TeamDynmix, you can view our TeamDynamix transition timeline.
Additionally, the team has been meeting with IT units and non-IT units to gather requirements needed for the system. Both the TeamDynamix Steering Committee and the Advisory Group have started meeting.
The Steering Committee is responsible for application configuration at a campus-wide level, helps to set priorities for the balance of CIT business needs and those of the campus, as well as considers the needs of the customer and the TSP's.
The Advisory Group is made up of representatives from each of the units and is responsible for providing information on how the units currently use Remedy, providing feedback on the progress of TeamDynamix as different applications and components are set up, and providing information on what the different units need from TeamDynamix.
February - March 2019
Hosted over 25 sessions with IT and non IT users of Remedy to gather feedback and requirements on what is needed in an IT service management tool. Topics included incident and problem management, service requests, and change management.
Colleges and units engaged in these sessions included Alumni Affairs and Development, the Vet School, CALS, CUPD, DFA, EH&S, the University Business Service Center, the Library, Human Resources, the Bursars Office, Student Services, the Registrar; and an open session for all Remedy users, as well as IT representatives from TSP's and ITSG Directors.
Announcement of Cornell University's transition from Remedy to TeamDynamix.