Skip to main content

A Meeting Guest Can't Join My Skype for Business Meeting

What to do if a meeting guest can't join your Skype for Business meeting, including instructions if the user doesn't have Skype for Business or is using Skype Commercial (free version).

This article applies to: Skype for Business (Windows)


User Experience

I am hosting a Skype for Business meeting and a guest can't join the session.

Skype (consumer version) and Skype Meetings users cannot join a Skype for Business meeting.  This feature is not supported by Microsoft.

What to Do

There are several options depending on your situation and the amount of time available.

Ask your guest to install the Skype for Business Web App

Installation may take a few minutes.

Switching all parties to Skype Commercial (free version) will not work because Microsoft does not support group audio calls in Skype Commercial.  For more information, see How are Skype contacts different from Skype for Business contacts?

Change your online meeting to Zoom

If you've never used Zoom before, please activate your Zoom account.  This can take a few minutes.

Change your meeting to a Conference Call

This option is relatively quick, but only works if video and desktop sharing are not required.  You can email the presentation materials to all participants as an alternative to desktop sharing.

About this Article

Last updated: 

Tuesday, May 2, 2017 - 12:26pm

Was this page helpful?

Your feedback helps improve the site.

Comments?