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Support Resources

Cornell IT organizations frequently supplement staff resources with vendors and consultants. Before vendors and consultants can begin work, they and their Cornell contacts need to work through a series of steps to arrange access to services and to ensure awareness of security procedures.Read more

Endpoint Management Tools provides tools for IT staff to automate the deployment and ongoing maintenance of software for desktops and laptops in compliance with university policy.

Units adopting the service can expect to increase the technician to workstation ratio over that are...Read more

Some software at Cornell is acquired through software licenses that are managed by the university. Some of these software licenses enable all faculty, staff, or students to use the software at no cost. Others limit who is eligible to use the software or have a fee. Each licensed product has its...Read more

Bomgar is Cornell's "Remote Assistance" tool. Remote assistance allows a Cornell technical support provider (TSP) to access an end-user's computer in order to resolve a problem without having to talk the user through often elaborate or confusing procedures on the phone or carry out an onsite...Read more

Communication

We develop and implement communication strategies and marketing campaigns for Cornell's information technology (IT) products, services, and initiatives to raise awareness, build buy-in, stimulate growth, modify behavior, guide...Read more

The Desktop Everywhere service has been retired effective June 1, 2019. After this date users will no longer be able to log in to the Desktop Everywhere environment.

If your Cornell responsibilities require use of a virtual desktop environment, CIT will work with you to identify an...Read more

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