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Support Resources

Computer Recommendations

These recommendations apply to personally-owned computers that will be used to access Cornell services. Faculty and staff using university-owned computers should work with their unit's technical support and business office.

Some otherwise useful technologies don't function well in our...Read more

Dell Warranty Hardware Repair

Cornell offers on-site next-day or sooner warranty service on the Ithaca campus for Cornell‑owned Dell desktop and laptop computers under hardware warranty.

Location: 120 Maple Ave, Ithaca NY

Hours: Monday through Friday, 8am to 5pm...Read more

Get Support

The IT Service Desk can answer your questions about Cornell's IT services, help you troubleshoot, report issues that you're seeing, and more.

Think a service might be broken? Check the IT Alerts page.

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Managing Vendors and Consultants

Cornell IT organizations frequently supplement staff resources with vendors and consultants. Before vendors and consultants can begin work, they and their Cornell contacts need to work through a series of steps to arrange access to services and to ensure awareness of security procedures.Read more

Endpoint Management Tools

Endpoint Management Tools helps IT staff automate the deployment and ongoing maintenance of software for desktops and laptops in compliance with university policy.

Units adopting this service can expect to increase the technician-to-workstation ratio over that achievable with local...Read more

Software Licensing
We are committed to providing the Cornell community with the tools they need to continue working at home. Many of our software contracts already provide Home Use rights; see the articles for each software product for more information.

We are working with other providers to increase...Read more

BeyondTrust Remote Support

BeyondTrust Remote Support (formerly known as Bomgar) is Cornell's remote assistance tool. Remote assistance allows a Cornell technical support provider (TSP) to access an end-user's computer in order to resolve a problem without having to talk the user through often elaborate or confusing...Read more

IT Communication and Documentation
Communication

We develop and implement communication strategies and marketing campaigns for Cornell's information technology (IT) products, services, and initiatives to raise awareness, build buy-in, stimulate growth, modify behavior, guide...Read more

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