These recommendations apply to personally-owned computers that will be used to access Cornell services. Faculty and staff using university-owned computers should work with their unit's technical support and business office.Some otherwise useful technologies don't function well in our...Read more
Providing Desktop Support for users and devices across over 50 campus units .Get Help
Use our online forms below to get exactly the help you need as quickly as possible.Have a technology...Read more
Cornell offers on-site next-day or sooner warranty service on the Ithaca campus for Cornell‑owned Dell desktop and laptop computers under hardware warranty.
Location: 120 Maple Ave, Ithaca NY
Hours: Monday through Friday, 8am to 5pm...Read more
Cornell IT organizations frequently supplement staff resources with vendors and consultants. Before vendors and consultants can begin work, they and their Cornell contacts need to work through a series of steps to arrange access to services and to ensure awareness of security procedures.Read more
Endpoint Management Tools helps IT staff automate the deployment and ongoing maintenance of software for desktops and laptops in compliance with university policy.
Units adopting this service can expect to increase the technician-to-workstation ratio over that achievable with local...Read more
Current IT Statements of Need (access restricted)
Current IT Project Charters (access restricted)
We are working with other providers to increase...Read more
BeyondTrust Remote Support (formerly known as Bomgar) is Cornell's remote assistance tool. Remote assistance allows a Cornell technical support provider (TSP) to access an end-user's computer in order to resolve a problem without having to talk the user through often elaborate or confusing...Read more
We develop and implement communication strategies and marketing campaigns for Cornell's information technology (IT) products, services, and initiatives to raise awareness, build buy-in, stimulate growth, modify behavior, guide...Read more