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Support Resources

Looking for more information on a popular support topic? This list is updated regularly to reflect the topics Cornell users are most interested in seeing! Here are the top-ten visited pages for IT@Cornell services. For each, just follow the handy links to reach documentation that is designed to...Read more

The Infrastructure Monitoring service is for IT staff who want to track the performance of IT infrastructure, including servers, network equipment, and other devices. It supports both on-premises or public cloud environments such as Amazon Web Services ( AWS ), Azure, and Google Cloud Platform...Read more

TeamDynamix is Cornell's IT service management and ticketing tool that:

 Provides a self-service experience via web portals and web forms for Cornell and non-Cornell users.

Provides a simple, streamlined user interface for all users, including end-users and technicians....Read more

Cornell University expects all stewards and custodians of information technology (IT) systems and services to develop, manage, and use those systems and services in a manner consistent with the university's requirements for data security, data confidentiality, and business continuity. In...Read more

In conjunction with Amazon Web Services (AWS), the CIT Cloudification team offers no-cost SSL/TLS server certificates through the Amazon Web Services Certificate Manager (ACM) service.

Certificates issued through ACM can be used only in...Read more

These recommendations apply to personally-owned computers that will be used to access Cornell services. Faculty and staff using university-owned computers should work with their unit's technical support and business office.

Some otherwise useful technologies don't function well in our...Read more

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