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Support Resources

TeamDynamix launched for all IT units on May 6, 2020.

TeamDynamix is Cornell's IT service management and ticketing tool that:

 Provides a self-service experience via web portals and web forms for Cornell and non-Cornell users.

Provides a simple, streamlined user interface for...Read more

Cornell University expects all stewards and custodians of information technology (IT) systems and services to develop, manage, and use those systems and services in a manner consistent with the university's requirements for data security, data confidentiality, and business continuity. In...Read more

In conjunction with Amazon Web Services (AWS), the CIT Cloudification team offers no-cost SSL/TLS server certificates through the Amazon Web Services Certificate Manager (ACM) service.

Certificates issued through ACM can be used only in...Read more

These recommendations apply to personally-owned computers that will be used to access Cornell services. Faculty and staff using university-owned computers should work with their unit's technical support and business office.

Some otherwise useful technologies don't function well in our...Read more

CIT Support offers on-site next-day or sooner warranty service on the Ithaca campus for Cornell‑owned Dell desktop and laptop computers under hardware warranty.

Location: 104 Maple Ave, Ithaca NY

Hours: Monday through Friday, 8:00am to 5:...Read more

The IT Service Desk can answer your questions about Cornell's IT services, help you troubleshoot, report issues that you're seeing, and more.

Think a service might be broken? Check the IT Alerts page.

Ways to...Read more

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