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Support Resources

TeamDynamix will launch for all IT units in April 2020.

TeamDynamix is Cornell's IT service management and ticketing tool. In an effort to better represent the needs of the Cornell IT community overall, TeamDynamix will:

 Provide a self-service experience via web portals and web forms...Read more

Cornell University expects all stewards and custodians of information technology (IT) systems and services to develop, manage, and use those systems and services in a manner consistent with the university's requirements for data security, data confidentiality, and business continuity. In...Read more

In conjunction with Amazon Web Services (AWS), the CIT Cloudification team offers no-cost SSL/TLS server certificates through the Amazon Web Services Certificate Manager (ACM) service.

Certificates issued through ACM can be used only in...Read more

These recommendations apply to personally-owned computers that will be used to access Cornell services. Faculty and staff using university-owned computers should work with their unit's technical support and business office.

Some otherwise useful technologies don't function well in our...Read more

Remedy is an application for tracking customer requests, inquiries, and support needs. Many campus service providers use it to bring visibility to their teams’ work inside Remedy’s collaborative environment. Using Remedy gets work out of email boxes and off of sticky notes, enabling service...Read more

CIT Support offers on-site next-day or sooner warranty service on the Ithaca campus for Cornell‑owned Dell desktop and laptop computers under hardware warranty.

Location: 104 Maple Ave, Ithaca NY

Hours: Monday through Friday, 8:00am to 5:...Read more

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