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Support Resources

Cornell University expects all stewards and custodians of information technology (IT) systems and services to develop, manage, and use those systems and services in a manner consistent with the university's requirements for data security, data confidentiality, and business continuity. In...Read more

In conjunction with Amazon Web Services (AWS), the CIT Cloudification team offers no-cost SSL/TLS server certificates through the Amazon Web Services Certificate Manager (ACM) service.

Certificates issued through ACM can be used only in...Read more

These recommendations apply to personally-owned computers that will be used to access Cornell services. Faculty and staff using university-owned computers should work with their unit's technical support and business office.

Some otherwise useful technologies don't function well in our...Read more
Contact the IT Service Desk

Hours 6 a.m. - 6 p.m.

The information on this page is for: Africana Studies and Research Center Center for Teaching Innovation CIT, but not the direct reports to CIO Dave Lifka who work in Day Hall Commencement Office Counsel's Office CU-...Read more

Remedy is an application for tracking customer requests, inquiries, and support needs. Many campus service providers use it to bring visibility to their teams’ work inside Remedy’s collaborative environment. Using Remedy gets work out of email boxes and off of sticky notes, enabling service...Read more

CIT Support offers on-site next-day or sooner warranty service on the Ithaca campus for Cornell‑owned Dell desktop and laptop computers under hardware warranty.

Location: 120 Maple Avenue, Suite G38

Hours: Monday through Friday, 8:00am to 5:...Read more

The IT Service Desk can answer your questions about Cornell's IT services, help you troubleshoot, report issues that you're seeing, and more.

Think a service might be broken? Check the IT Alerts page.

Ways to...Read more

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