Support Resources
Looking for more information on popular IT@Cornell services? This list is updated regularly to reflect the topics Cornell users are most interested in learning more about.Read more
An IT@Cornell website improvement project has begun.Read more
A project has begun to make the IT@Cornell website easier and better to use, more accessible, and provide the benefits of updated web framework technology.
About the IT@Cornell WebsiteIT@Cornell averages more than 350 thousand visits per month on average and contains more than three...Read more
Use our online forms to get exactly the help you need as quickly as possible.
Apps on Demand Certified Desktop Reporting Configuration Manager Intune Jamf...Read moreThe Infrastructure Monitoring service is for IT staff who want to track the performance of IT infrastructure, including servers, network equipment, and other devices. It supports both on-premises or public cloud environments such as Amazon Web Services ( AWS ), Azure, and Google Cloud Platform...Read more
TeamDynamix is Cornell's IT service management and ticketing tool that:
Provides a self-service experience via web portals and web forms for Cornell and non-Cornell users.
Provides a simple, streamlined user interface for all users, including end-users and technicians....Read more
The name of Bomgar Remote Assistance, which is used to provide support on some Cornell-owned computers, is changing to BeyondTrust Remote Support.Read more
Cornell University expects all stewards and custodians of information technology (IT) systems and services to develop, manage, and use those systems and services in a manner consistent with the university's requirements for data security, data confidentiality, and business continuity. In...Read more
In conjunction with Amazon Web Services (AWS), the CIT Cloudification team offers no-cost SSL/TLS server certificates through the Amazon Web Services Certificate Manager (ACM) service.
Certificates issued through ACM can be used only in...Read more
Access to billing information is available at CIT Services Bills & Reports .
Common Tasks Set up reports to run automatically every...Read more