TeamDynamix is Cornell's IT service management and ticketing tool that:
Provides a self-service experience via web portals and web forms for Cornell and non-Cornell users.
Provides a simple, streamlined user interface for...Read more
The name of Bomgar Remote Assistance, which is used to provide support on some Cornell-owned computers, is changing to BeyondTrust Remote Support.Read more
Cornell University expects all stewards and custodians of information technology (IT) systems and services to develop, manage, and use those systems and services in a manner consistent with the university's requirements for data security, data confidentiality, and business continuity. In...Read more
A new version of Remedy Smart IT on March 11, 2017 will bring new features and improvements to presets, date and time display, and templates.Read more
These recommendations apply to personally-owned computers that will be used to access Cornell services. Faculty and staff using university-owned computers should work with their unit's technical support and business office.Some otherwise useful technologies don't function well in our...Read more
Remedy is an application for tracking customer requests, inquiries, and support needs. Many campus service providers use it to bring visibility to their teams’ work inside Remedy’s collaborative environment. Using Remedy gets work out of email boxes and off of sticky notes, enabling service...Read more
CIT Support offers on-site next-day or sooner warranty service on the Ithaca campus for Cornell‑owned Dell desktop and laptop computers under hardware warranty.
Location: 104 Maple Ave, Ithaca NY
Hours: Monday through Friday, 8:00am to 5:...Read more