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Service Request Form

Use this form to submit a help request if you don't have a NetID. If you have a NetID, please use myIT unless you cannot receive email to your Cornell address or are unable to login with your NetID and password.

Requests submitted via this form are reviewed Monday through Friday, 8AM to 6PM (Eastern US time), in the order in which they are received. For urgent or time sensitive matters, please call us at 607-255-5500 during the above business hours.

Fields marked with an asterisk (*) are required.

Service Request Form

Tell us about yourself
If you know your Cornell NetID, but need assistance in activating it or logging into Cornell services, please enter it here. A Network ID (or NetID) is a personal, unique identifier assigned to you. It consists of your initials followed by one or more numbers.
Enter a phone number where support staff can reach you, if you prefer to be contacted by phone.
Tell us about your request
How may we help you?
What specifically may we help with?
Please limit this summary to a few words, then use the box below for a more complete description.
Please use as many words as needed to describe your request or problem in detail. Provide any links that may help.
Files must be less than 25 MB.
Allowed file types: gif jpg jpeg png bmp eps tif pict psd txt rtf html pdf doc docx odt ppt pptx odp xls xlsx ods xml avi mov mp3 ogg wav bz2 dmg gz jar rar sit tar zip.

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