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Over the next two years (late 2020-2022), Cornell will roll out a new cloud-based phone system, RingCentral, to replace the existing campus telephone service. Cornell Information Technologies will be working with each college, school, and unit to determine an appropriate timeline for...Read more

Voice over IP (VoIP) phones are coming to a building near you!

Wiring upgrades in new or renovated buildings may create an opportunity to change the way we deliver phone service; all upgraded buildings will be transitioned to use VoIP telephones. Learn more about...Read more

Digital voice service offers a multi-line phone system, with a wide range of basic and advanced features and options that come either standard or available upon request. This service is particularly suited to environments with complex telephone needs, or a high volume of telephone traffic such...Read more

Avaya Call Management System (CMS) software gathers statistics about telephone usage, such as how many calls have been taken, how many staff are logged in to take calls, etc.Read more

An authorization code allows you to dial domestic or international long distance calls on any restricted campus phone and your department will pay the toll charge.

An authorization code is a seven digit number that is assigned to you and allows you to place long distance calls from a...Read more

Conference calling on a campus phone allows group audio conversations. Analog phones allow three party members and digital phones allow six party members.

Additionally, you can host conference calls using the Zoom service.Read more

Voice mail (AUDIX) provides the ability to receive and send voice mail messages to other campus voice mail users.

In addition this service can be used for:

Bulletin Boards: A bulletin board allows a user to establish a prerecorded announcement to inform or redirect callers...Read more

My Extension Everywhere, formerly named Extension to Cellular (EC500), is an optional service for faculty and staff. When My Extension Everywhere is activated, calls to your campus phone number will ring simultaneously on any designated 10-digit phone number. The service can easily be turned on...Read more