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Effective July 1, 2021, basic service for both voice and data are now considered common utilities and are covered by the university Cost Allocation Model (CAM). Along with these funding model changes, Cornell is working to provide a new cloud-based phone system, RingCentral , to replace the...Read more

Between 2020 and 2023, Cornell will roll out a new cloud-based phone system, RingCentral, to completely replace the existing campus telephone service. Cornell Information Technologies will be working with each college, school, and unit to determine an appropriate timeline for transferring to...Read more

Voice over IP (VoIP) phones are coming to a building near you!

Wiring upgrades in new or renovated buildings may create an opportunity to change the way we deliver phone service; all upgraded buildings will be transitioned to use VoIP telephones. Learn more about...Read more

Digital voice service offers a multi-line phone system, with a wide range of basic and advanced features and options that come either standard or available upon request. This service is particularly suited to environments with complex telephone needs, or a high volume of telephone traffic such...Read more

Avaya Call Management System (CMS) software gathers statistics about telephone usage, such as how many calls have been taken, how many staff are logged in to take calls, etc.Read more

An authorization code allows you to dial domestic or international long distance calls on any restricted campus phone and your department will pay the toll charge.

An authorization code is a seven digit number that is assigned to you and allows you to place long distance calls from a...Read more

Conference calling on a campus phone allows group audio conversations. Analog phones allow three party members and digital phones allow six party members.

Additionally, you can host conference calls using the Zoom service.Read more