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Work on Open Work Orders (Remedy Classic View)

This article applies to: Remedy


Add an Entry

  1. From the Overview Console double-click the work order you want to work on.
  2. At the top of the Work Detail tab, click the green plus sign icon (Add Work Info).
  3. In the Notes field, enter detailed information that conveys the state of the work order and any actions that were taken.
  4. Click Add

Update an Entry

This method assumes you are viewing a particular incident record.

  1. Select the Work Detail tab.
  2. Double-click the entry you wish to view or update. The lower section of the Work Detail tab will display the entry you've selected.
  3. Update fields as necessary.
    To remove an attachment, click the Delete Attachment icon next to the file.

    Use the Locked field to prevent further edits.
    Use View Access to restrict visibility of this entry.
  4. Click Save at the bottom of the Work Info tab.
  5. Click Save at the bottom of the browser window.

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