Work with Existing Tickets (Remedy Smart IT)
This article applies to: Remedy
- Open the incident from either Console or Dashboard view.
- Click the tab.
- Click in the field where "add a note" is displayed and type your update.
- (Optional) Click if you want your note to be visible to the customer through the MyIT portal.
- (Optional) Use the dropdown to select the desired note category.
- (Optional) To add an attachment, click or tap the paperclip icon, then select the desired file.
- When finished, click .