What Is MyIT?
Basic information about the end-user module of Remedy.
This article applies to: Remedy
What is MyIT?
MyIT is a customer portal for submitting, managing, and resolving problem reports or service requests. In Cornell's implementation, it is a second way for customers to ask for help from the IT Service Desk. (The first way is to contact the ITSD directly via email, phone, etc.) Using MyIT allows the customer to keep tracking of their own requests and stay up-to-date on what progress has been made.
How do customers access MyIT?
Via computer or mobile device at https://cornell-myit.onbmc.com
What is “My Activity”?
The My Activity link shows you your current requests along with any prior requests made (back to 2014).
Does this replace sending an email to the IT Service Desk?
No. Either way, a Remedy ticket will be created.
What services/forms are available in MyIT?
At go-live (January 14, 2017), only a handful of forms will be available, but more will be added soon.