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Standard Reports (Remedy Classic View)

CIT provides several standard reports you may find useful.

This article applies to: Remedy


Remedy also comes with a number of reports designed by the vendor. You'll find these by selecting Incident Management Reports in step 5. For more information (from the vendor) on these reports, you can download a section of their documentation: BSM User Guide: Incident Management Reports:  PDF iconBSM_User_Guide_7-6-05-IncidentMgmtReports.pdf

  1. Log into Remedy.
  2. From the Applications menu tab (on the left edge of your browser window), select Analytics, then, on the sub-menu that appears, select Analytics again.
    At the top of the browser window you will see two tabs:
    • Home: displays a list of recently viewed reports
    • Documents: displays a navigable list of all reports
  3. Click Documents. In the left navigation are three sections: My Documents, Folders, and Search. The section you select expands; the other two sections show just their title bar.
  4. Click Folders.
  5. In the folder hierarchy on the left, open Public Folders, then click on Cornell Standard Reports. The main section of the browser window will display the available reports.

    Optional: You can have Remedy display the Cornell Standard Report folder immediately by setting your Start Page preference.
  6. Double-click the name of the desired report. A results screen will be displayed, but ignore this, as it shows the results for the default set of criteria.
  7. On the left edge of the window you’ll see four icons. Click the fourth, which is User Prompt Input (it shows a question mark in parentheses). Next to the four icons, in a section titled User Prompt Input, you’ll see a list of the search criteria available for this report.
  8. At the top of the User Prompt Input section, click Advanced. A Prompts dialog box will open (it may take a few moments) where you can modify the search criteria. The exact list of criteria shown will depend on the report you’ve selected.
  9. To change Start Date or End Date parameters, click it in the numbered list at the left of the Prompts window, then enter the value in YYYY-MM-DD format.
  10. If your report has additional fields such as product, support group or support organization, click on the numbered prompt on the left to see a list of available options. Select the desired data from the list and then click the right-facing arrow to move that value to the box on the right.
  11. When you have finished specifying the report criteria, click Run Query. You will be returned to the results window (it may take a few moments), which now displays the results for your criteria. With some reports you will see more than one tab at the bottom of the browser window, offering different views of the data.
  12. With some reports, you may further filter the results by Group within your Support Organization. Click the Input Controls icon (the third in the column of four icons on the left edge of the window), select one or more groups, then click OK.
    Please note that the Groups filter is only applied to the tab (at the bottom of the browser window) you were viewing when you clicked OK. That is, if you filter by group on one tab, then click to a different tab, the results shown will still be for all groups.
  13. To save your results, click the Export icon, select Export Document As, then select the desired document type.

Reports can also be configured so that a copy is automatically emailed to specified users when the report is run. If you are interested in this feature, please contact remedy-admin@cornell.edu.

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