Send Email from Incident Records (Remedy Smart IT)
This article applies to: Remedy
- Open the incident from either Console or Dashboard view.
- Below the black menu bar, to the right of the incident title, click the icon. This will cause an link to appear. Click the link.
- In the Compose Email window, fill out the To field and the body of the message.
- (Optional) Click the icon to attach a file to the message.
- Click when finished.
- With the cursor in the To field, press the down arrow on your keyboard to see a list of all people (customer, assignee, etc.) associated with this incident. Mobile users can tap the To line to see this list.
- With the cursor in the body of the email, type an exclamation point to see a list of fields that can be inserted into your message (Description, Status, etc.).