This article applies to: Remedy
Support Issues for the Remedy Team
To Report a Service Outage
If you have a service outage that you have verified from multiple computers, please contact the IT Service Desk.
The Remedy admin team constantly works to improve the service. A list of enhancements being considered or being worked on can be found here (Cornell NetID login required):
Remedy Enhancements Listing (Excel spreadsheet)
To submit an enhancement, please email firstname.lastname@example.org.
Remedy Bugs/Known Issues
A list of bugs or known issues and workarounds (if available) can be found here (Cornell NetID login required):
Remedy Bugs/Known Issues Listing (Excel spreadsheet)
To submit a bug, please email email@example.com.
Remedy has default reports that run weekly, monthly, or quarterly. The reports are sent via email, and provide information on your support organization and/or support group. Email firstname.lastname@example.org to request more information about what reports are available or to schedule delivery of reports for your organization.