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Remedy Support

This article applies to: Remedy

Support Issues for the Remedy Team

Send an email to or contact the IT Service Desk.

To Report a Service Outage

If you have a service outage that you have verified from multiple computers, please contact the IT Service Desk.

Remedy Enhancements

The Remedy admin team constantly works to improve the service. A list of enhancements being considered or being worked on can be found here (Cornell NetID login required):

Remedy Enhancements Listing (Excel spreadsheet)

To submit an enhancement, please email

Remedy Bugs/Known Issues

A list of bugs or known issues and workarounds (if available) can be found here (Cornell NetID login required):

Remedy Bugs/Known Issues Listing (Excel spreadsheet)

To submit a bug, please email

Remedy Reports/Metrics

Remedy has default reports that run weekly, monthly, or quarterly. The reports are sent via email, and provide information on your support organization and/or support group. Email to request more information about what reports are available or to schedule delivery of reports for your organization.

About this Article

Last updated: 

Thursday, November 17, 2016 - 10:34am

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