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Perform Bulk Actions (Remedy Smart IT)

Bulk actions are only available in the Universal (web-based) client; they are not available for mobile clients.

In the universal client, you can perform actions on multiple tickets at the same time; for example, changing the assignee, updating the status, and following. Select the check box next to a ticket, or select the check box at the top left of the table to select all tickets.

When you select one or more tickets in the Console, icons for several bulk actions appear.

  • Assign — Assign one or more tickets to an individual. For this action, the tickets you select must all be of the same type; for example, all work orders or all incidents.
  • Share — Share one or more tickets with member of a support group.
  • Follow — Choose one or more tickets for which you want to receive updates in the Dashboard.
  • Relate — Link tickets together tickets or link tickets to other records. For this action, the tickets you select must all be of the same type; for example, all work orders or all incidents.
  • Launch in new tab — For each selected ticket, opens details in a new tab.
  • Update Status — Change the status of one or more tickets. For this action, the tickets you select must all be of the same type; for example, all work orders or all incidents.

After you perform a bulk action, the tickets remain selected so you can perform additional actions. Clear the check box in front of each ticket individually, or deselect all tickets.

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