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Install the Remedy Smart IT Mobile App

The Remedy Smart IT mobile app is available for Android and iOS.

This article applies to: Remedy

iOS users: Remedy Smart IT does not support iOS 11.
  1. On your mobile device, navigate to
  3. Choose the download for your device.
    iOS users will then need to set "BMC Software, Inc." as a trusted enterprise developer, using Apple's instructions.
  4. When running the Smart IT app for the first time, for Server Name,
    Leave the Port blank.

If you use Duo, Cornell's two-factor authentication service, you may find that Duo does not always fully process your authentication, and the Smart IT app will fail to load. We suggest you try re-logging into the app.

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