Skip to main content

Downloadable Remedy Guides

This article applies to: Remedy


These guides are available for download in Word format.

Classic View Guides

Local Administrators Guide (latest revision September 2015)

FileRemedy-Local-Admin-Guide-Classic.docx

Users Guide (latest revision October 2016)

FileIncident-Management-Users-Guide-Classic.docx

Work Order Management Guide - Classic View (latest revision December 2016)

FileWork-Order-Management-Classic.docx

Smart IT Guides

Overview of Smart IT - description of the interface and features (latest revision October 2016)
This is a PowerPoint presentation converted to PDF format.

PDF iconSmart-IT-an-Overview-Oct-11b.pdf

Smart IT User Basics - "how to" materials (latest revision October 2016)

FileSmartIT-Getting-Started.docx

Work Order Management Guide - Smart IT (latest revision December 2016

FileWork-Order-Management-SmartIT.docx

MyIT User Guides

MyIT User Guide - description of the interface and features (latest revision January 2017

FileMyIT-User-Guide.docx

About this Article

Last updated: 

Wednesday, April 4, 2018 - 10:12am

Was this page helpful?

Your feedback helps improve the site.

Comments?