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Create New Incidents in Console View (Remedy Smart IT)

This article applies to: Remedy


  1. Click Create New, then select Incident.
  2. For Affected Customer, enter the beginning of the person's name or NetID, then select from the list of matches.
  3. For Incident Title, enter a brief but informative description (similar to an email subject).
  4. Select the Affected Service.
    Type %%% (three percent signs with no spaces) to see a list of all services.
    CIT services have a three-dot prefix.
    Generic services have a four-dash prefix.
  5. Click Save Ticket.

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