Create New Incidents in Console View (Remedy Smart IT)
This article applies to: Remedy
- Click , then select .
- For Affected Customer, enter the beginning of the person's name or NetID, then select from the list of matches.
- For Incident Title, enter a brief but informative description (similar to an email subject).
Select the Affected Service.
%%%(three percent signs with no spaces) to see a list of all services.
CIT services have a three-dot prefix.
Generic services have a four-dash prefix.
- Click .