Skip to main content

Approval Needed for Qualtrics Custom "From" and "Reply-To" Addresses

This article applies to: Qualtrics (Survey Tool)


Changes being made by Qualtrics to improve email delivery will have an effect on what can be entered as the "From Address" and "Reply-To Address" in the Qualtrics Mailer.

These requirements only apply to invitations being sent using the Qualtrics Mailer within the service. Sending a Qualtrics anonymous survey link when using a different mail service, like Cornell Office 365, Lyris, Remedy, and others, is not affected.

From Address

When using the Qualtrics Mailer, it will be necessary to use as the "From Address" one of the following:

  • The default "From Address" of invitation@surveys.mail.cornell.edu

Or

* Some units at Cornell have email addresses ending in @departmentname.cornell.edu. If approval is granted by the unit, CIT can also set up addresses like these in Qualtrics.

Reply-To Address

When using the Qualtrics Mailer, it will be necessary to use as the "Reply-To Address" one of the following:

  • The default "Reply-To Address" of the address associated with the Cornell NetID account signed into Qualtrics.

Or

  • An approved "From Address" (See above) 

To be able to send Qualtrics survey invitations from an address other than invitation@surveys.mail.cornell.edu, contact surveys@cornell.edu to begin the process of setting one up, or see information about using a group email account or departmental email account.
 
After an upcoming change, Qualtrics will not send invitations that have a "From Address" or "Reply-To Address" 

Why This Change Is Occurring

It's previously been possible to type any Cornell address into the "From" and "Reply-To" fields of the Qualtrics Mailer. Email service providers are increasingly likely to treat emails that resemble these as suspicious, prompting Qualtrics to act. This change will improve the odds that a survey invitation will be delivered to recipients' email inbox, instead of being classified as spam or junk.

About this Article

Last updated: 

Friday, August 30, 2019 - 10:38am

Was this page helpful?

Your feedback helps improve the site.

Comments?