Approval Needed for Qualtrics Custom "From" and "Reply-To" Addresses
This article applies to: Qualtrics (Survey Tool)
Changes being made by Qualtrics to improve email delivery will have an effect on what can be entered as the "From Address" and "Reply-To Address" in the Qualtrics Mailer.
When using the Qualtrics Mailer, it will be necessary to use as the "From Address" one of the following:
- The default "From Address" of email@example.com
- An address set up in advance by contacting firstname.lastname@example.org. These addresses will generally look like email@example.com and will need to be connected to an Exchange Group Account (EGA).*
* Some units at Cornell have email addresses ending in @departmentname.cornell.edu. If approval is granted by the unit, CIT can also set up addresses like these in Qualtrics.
When using the Qualtrics Mailer, it will be necessary to use as the "Reply-To Address" one of the following:
- The default "Reply-To Address" of the address associated with the Cornell NetID account signed into Qualtrics.
- An approved "From Address" (See above)
To be able to send Qualtrics survey invitations from an address other than firstname.lastname@example.org, contact email@example.com to begin the process of setting one up, or see information about using a group email account or departmental email account.
After an upcoming change, Qualtrics will not send invitations that have a "From Address" or "Reply-To Address"
Why This Change Is Occurring
It's previously been possible to type any Cornell address into the "From" and "Reply-To" fields of the Qualtrics Mailer. Email service providers are increasingly likely to treat emails that resemble these as suspicious, prompting Qualtrics to act. This change will improve the odds that a survey invitation will be delivered to recipients' email inbox, instead of being classified as spam or junk.